Our Service Management service provides a single, efficient resource for all issues related to your physical and electronic security systems. Available at any time of day, any day of the year, our administrators are there to help. The result is immediate responsiveness, heading off and resolving problems before they cause major security deficiencies or potential liability. On a day-to-day basis this means eliminating multiple visits from vendors, diagnosing service issues, revoking access by terminated employees and allowing the entire system to run smoothly.
Centralized service and support save time and money.
Harsh environments can take their toll on your equipment and no security system is designed to operate completely on its own. SSC ensures these issues do not create unnecessary costs or compromised security.
Having one source for all these services helps improve service levels from your vendors, makes your staff more efficient, reduces costs and protects your employees and facilities from critical failure and service risks.
This service includes:
- Service Requests The first call for any problem related to your facility security will go to SSC, where we diagnose and fix the problem or dispatch the appropriate vendor to repair the part. Our unique online system lets you request and view service call progress online and gives you access to customized management reports.
- Warranty Enforcement All vendor invoices go through SSC for detailed review and approval or denial. Invoices are checked, logged and routed to the appropriate individual for payment only after verification that the work is properly completed. SSC ensures that warranty-related service calls are properly handled, and that the customer is not inadvertently charged for warranty-related work.
- Software "Help Desk" A fully qualified, trained system administrator answers questions on system software usage and a customized reference guide will be developed for your local administrators.
- 24/7/365 Emergency Support If an emergency threatens your facility's security and safety at any time, your system administrator can resolve it immediately, from catastrophic systems failure to unlocking and locking doors or revoking access credentials.
- Event Trend Analysis and Problem Identification We review and analyze alarm and event reports to identify trends and potential problem areas and resolve issues before they arise.
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